Shipping and Return Policy
The following Shipping and Return policy applies to all websites owned and operated by Redline Steel including but not limited to the following: RedlineSteel.com
1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere within the United States using either USPS or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Lead-times differ based on our current production schedule. Currently, stock items in our collection can take up to 1-3 weeks after the order is placed. Our Flags & Monograms typically take up to 3-6 weeks after the order is placed. If your order contains both stock and flag or custom items, the entire order will considered a custom order, and will ship within that timeline as defined above. However, in some extreme cases Flags, and customizable monograms can take up to 12 weeks.
a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
b. International Orders
Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS, AND REPLACEMENTS
Our goal is to ensure your complete satisfaction with your purchase.
Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to processing an item from the time an order is placed.
All Bracelets and Keychains are uniquely hand-made and typically fit all size wrists. Please note that we do not accept refunds nor cancellations on any Bracelet/Keychain purchase. If you receive a damaged/faulty product, please contact our Support Team and we'd be happy to replace the metal clasps if necessary and at the discretion of the business.
Non-Customized Item(s) and Stock Items are subject to a 15% cancellation fee if the cancellation request is made more than 24 hours after purchase.
Returns and exchanges will be accepted up to 10 days after the receipt of the item, fees may apply in some cases at the discretion of the company. Clearance and custom items cannot be returned under any circumstances.
Should you experience any issue receiving your order, please reach out to us with a picture of the item and box you received at email@example.com within 10 days of receiving the order. Once 10 days have passed since the receipt of the item, we will no longer issue replacements.
Due to the COVID-19 virus, we ARE NOT accepting returns/exchanges at this time. Given the high risk of infection, we are not accepting returns or exchanges and ask that you hold off on any requests for the time-being.
If you have any further questions or concerns regarding these terms, please visit our Support Center located on our website or simply contact us via Support@RedlineSteel.com.