Shipping and Return Policy
The following Shipping and Return Policy applies to all websites owned and operated by Redline Steel including but not limited to the following: RedlineSteel.com
1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere within the United States using either USPS or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
a. Shipping Charges
Flat-Rate Shipping for most orders placed under $99 are subject to a $5.97 shipping charge, however, some orders may be subject to a $7.85 Shipping/Handling fee. All orders placed over $99 receive Free Shipping.
b. International Orders
Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS, AND REPLACEMENTS
Our goal is to ensure your complete satisfaction with your purchase.
Lead-times differ based on our current production schedule. Our current lead-times average 3-6 weeks from the customer's order date. In extreme cases, some orders may take up to 10-12 weeks from the customer's order date.
Lead-Times on Orders can depend on several factors including, but not limited to: Number of Item(s), Number of Custom Item(s), Product Type(s), and COVID-19 Supply/Manufacturing Restrictions.
- Due to a high volume of package increases and limited employee availability caused by the impact of COVID-19, USPS and UPS may experience additional delay in delivering your package.
- Our Christmas Cut-Off Deadline for All Orders is December 7th at 11:59 PM (CST). If you have an order placed before Dec 7th we hope to have your order shipped out to arrive before Christmas. Our Production Team is working 12+ hours a day, 7 days a week this year to ensure as many orders are fulfilled as possible prior to Christmas.
Lead-Times can also fluctuate based on the following factors:
- Equipment Malfunctions
- Invalid Shipping Addresses
- Local Weather Transit Delays
- Federal Holidays
Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to processing an item from the time an order is placed.
All Bracelets and Keychains are uniquely hand-made and typically fit all size wrists. Please note that we do not accept refunds nor cancellations on any Bracelet/Keychain purchase. If you receive a damaged/faulty product, please contact our Support Team and we'd be happy to replace the metal clasps if necessary and at the discretion of the business.
Returns and exchanges will be accepted up to 10 days after the receipt of the item, fees may apply in some cases at the discretion of the company. Clearance and custom items cannot be returned under any circumstances.
Should you experience any issue receiving your order, please reach out to us with a picture of the item and box you received at email@example.com within 10 days of receiving the order. Once 10 days have passed since the receipt of the item, we will no longer issue replacements.